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The Real Problem with “The Expert”

Posted by Toni Ferro |24 Feb 15 |

February 24, 2015

Last year, the short video “The Expert” went viral in tech circles. Depicting a comically frustrating meeting between a tech consultant and a client, the video is available with subtitles in 39 languages, has well over 10 million views, and has thousands of comments, many of them written by people saying they have been in similarly frustrating meetings.

We see a hapless technical expert asked by clients to build “seven red lines, all of them strictly perpendicular, some with green ink and some with transparent.” The technical expert tries to explain that the request is impossible, but is thwarted at every turn. His project manager and account manager are aloof and condescending and the clients grow increasingly more unreasonable.

One client passively aggressively asks such questions as “I’m sure you know what transparent means?” and the other piles on more…read more
By Toni Ferro